InMoment has integrated ChatGPT capabilities into its XI Platform to enhance its AI-based functionality and offer its clients a business advantage to improve business performance. InMoment aims to help clients own the moments that matter with a focus on Experience Improvement (XI), using a combination of data, technology, and human expertise. The Smart Summary Generator, powered by OpenAI technology, is a first-of-its-kind solution that distills hundreds of individual customer comments into easily consumable short, structured paragraphs. The AI-based solution allows automated summarization of customer feedback across different channels like reviews, contact center conversations, or surveys. The InMoment XI Platform also leverages this next-generation AI technology within its offerings to create smart feedback examples. InMoment’s mission is to help clients improve experiences at the intersection of value, where customer, employee, and business needs come together.
InMoment Launches CX Industry’s First Innovations Leveraging ChatGPT in the XI Platform
InMoment, a leading provider of Experience Improvement (XI) solutions, has announced its latest innovations, incorporating ChatGPT capabilities in its XI Platform. InMoment is the first customer experience vendor to leverage ChatGPT technology from OpenAI. This technology enables InMoment to solve real-world business problems for its clients.
According to Sandeep Garg, Chief Product Officer at InMoment, generative AI brings new opportunities to enterprise software applications worldwide, and InMoment has identified an opportunity to leverage the power of this technology to solve its clients’ problems.
InMoment AI launched last year, built on natural language understanding (NLU) technology, which included natural language generation (NLG). This advancement marked a new era of integrated CX, helping customer experience leaders better understand where to focus for the biggest impact in the fastest time.
Today, InMoment is launching the Smart Summary Generator, powered by OpenAI technology. Smart Summary Generator is a first-of-its-kind technology that intelligently transforms hundreds of individual customer comments into easily consumable short, structured paragraphs. The AI-based solution allows automated summarization of customer feedback across different channels like reviews, contact center conversations, or surveys. The summary generator can distill hundreds of individual customer comments into an overview of the most pressing topics in just minutes, increasing the speed to insight, which in turn improves the opportunity for quicker action to solve problems that directly involve an organization’s customers.
Moreover, the InMoment XI Platform is leveraging this next-generation AI technology within its offerings to create smart feedback examples. This capability generates granular and highly specialized test datasets similar to what an actual human would take hours to complete. The users can send commands to generate meaningful survey feedback examples for any specific topic to improve text analytics model accuracy and drastically decrease the time to market for new models which benefits its clients.
In conclusion, InMoment is continuously improving its AI technology capabilities with its latest innovations that incorporate ChatGPT capabilities in its XI Platform. The Smart Summary Generator is an AI-based solution that allows automated summarization of customer feedback across different channels like reviews, contact center conversations, or surveys. On the other hand, the InMoment XI Platform is leveraging this next-generation AI technology within its offerings to create smart feedback examples, which generates granular and highly specialized test datasets similar to what an actual human would take hours to complete.
InMoment has recently included ChatGPT capabilities in its XI Platform, incorporating the latest innovative technology to enhance its current AI-based functionality. The move is a testament to the company’s commitment to innovation and providing its clients with a business advantage to improve business performance in today’s competitive environment. The company’s mission is to help clients improve experiences at the intersection of value through a unique combination of data, technology, and human expertise. With a focus on Experience Improvement (XI), InMoment aims to help clients own the moments that matter.
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